Delivery

Where we deliver

We deliver to addresses in the United Kingdom. We cannot deliver to the Channel Islands, the Isle of Man or outside the United Kingdom.

Delivery is free

Delivery to UK addresses is free. The price shown on the product page includes delivery, and the payment page shows the total before you pay.

Where your order comes from

Your order is sent directly from our supplier's warehouse in China by tracked parcel. We use tracked international parcel services such as YunExpress or CJPacket, with final delivery by a UK carrier.

Delivery times

Delivery normally takes 7 to 12 working days from the day we confirm your order by email. Working days are Monday to Friday, except bank holidays. If a product page shows a different delivery time, the time on the product page applies to that product.

If no delivery time has been agreed, we deliver within 30 days after the contract is made at the latest. If we are going to be late, we tell you by email. Our terms and conditions explain your rights if a delivery is late.

Tracking

Every order is sent with tracking. We email you the tracking number when your parcel leaves the warehouse. The tracking may take a day or two to show the first scan, and it may change to a UK tracking number when the UK carrier takes over the parcel.

Customs and import VAT

• Orders with a total of £135 or less: there are no customs charges and no import VAT for you to pay. The price you pay at checkout is all you pay.
• Orders with a total of more than £135: UK import VAT and a handling fee from the carrier may be charged on delivery. The carrier contacts you before delivery and tells you how to pay. These charges are set by HM Revenue and Customs and the carrier, not by us, and they are not included in our prices.

If you want to avoid import charges, keep each order at £135 or less, for example by placing two separate orders.

When your order arrives

Please check your parcel when it arrives. If the packaging is badly damaged, note the damage with the driver if you can. If you find damage or a fault after opening, email us at team@stranovamedia.com with your order number and photos. We then arrange a replacement or a refund at our cost. See our returns page.

The goods remain at our risk until they are delivered to you or to a person you have named to receive them.