Returns and refunds

Last updated: 14 November 2026

Changed your mind

You can cancel your order within 14 days of delivery without giving a reason. In short:

  1. Email us first at team@stranovamedia.com with your order number, or use the online form on our cancellation rights page, within 14 days after delivery. We reply to confirm the return address and your order number.
  2. Send the goods back to the return address below within 14 days after you told us.
  3. Get your refund within 14 days after we receive the goods back, or after you show us proof of postage if that is earlier. We refund the price you paid, including delivery.

Return address:
STRANOVAMEDIA LTD
20 Wenlock Road
London N1 7GU
United Kingdom

Please do not send goods back without emailing us first, so that we can confirm the address and match the parcel to your order.

Return postage: you pay the cost of sending the goods back when you change your mind. All our products are small enough to go by standard UK post. We recommend a tracked service and keeping your proof of postage.

Please pack the goods well, in the original packaging if you still have it. You may handle the goods as you would in a shop to check them. If they lose value because they were handled more than that, we may deduct the loss in value from the refund.

The full legal text and the model cancellation form are on our cancellation rights page.

Faulty, damaged or wrong items

If an item arrives damaged, is faulty or is not what you ordered, we pay. Email team@stranovamedia.com with your order number, a short description and photos. We then arrange a replacement or a refund, whichever you prefer, at no cost to you. If we need the item back, we pay the return postage.

You also have rights under the Consumer Rights Act 2015 that are separate from your right to cancel:

  • Within 30 days of delivery you can reject a faulty item and get a full refund.
  • Within 6 months you can ask for a repair or a replacement. If that is not possible, or the item is still faulty after one repair or replacement, you can ask for a full refund or a price reduction instead.
  • After 6 months you can still claim if the item was faulty at delivery or does not last a reasonable time. You can bring a claim up to 6 years after delivery (5 years in Scotland).

Refunds

We refund to the card, wallet or PayPal account you paid with. We do not charge a fee for refunds. Your bank may take a few working days to show the money on your account.

Recycling old electrical items

Our digital night vision binoculars and monoculars are electrical items with built-in batteries. When you buy a new electrical item from us, you can recycle an old item of the same type free of charge at your local council's household waste recycling centre. Please never put electrical items or batteries in your household bin.

The crossed-out wheelie bin symbol on a product means it must not go in your household bin. Electrical items and batteries can contain substances that harm people and the environment if they are not treated properly, and they contain materials that can be recovered and used again.